Privacy Policy

1. Introduction

Hicare.net Inc. (“Hicare,” “we,” “our,” or “us”) provides care coordination, preventive care, and remote monitoring services through our website and related services (collectively, the “Services”).

This Privacy Policy describes how we collect, use, disclose, and protect information in connection with your use of our Services.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

2. When This Policy Applies

This Privacy Policy applies to the website and services operated by Hicare (“Services”) that link to or reference this Privacy Policy.

This Privacy Policy applies to information collected through our online Services and direct interactions with our team in connection with those Services.

This Privacy Policy does not apply to information collected through other means, including offline interactions, or through services that do not reference this Privacy Policy, which may be governed by separate policies. Our Services may contain links to third-party websites or services. We do not control and are not responsible for the privacy or security practices of such third parties. Your use of those services is subject to their respective privacy policies.

Certain Hicare services may be subject to additional legal or regulatory requirements, including applicable healthcare privacy regulations. Where applicable, separate notices or disclosures may apply and will govern the specific service.

This Privacy Policy is intended for informational purposes and does not create contractual or legal rights for any party.

Some Hicare services may operate as a Business Associate to healthcare providers that are Covered Entities under HIPAA.

In such cases, Hicare processes Protected Health Information on behalf of those organizations pursuant to a Business Associate Agreement (BAA).

3. Information We Collect

We may collect information about you in two primary ways: (1) information you provide directly to us, and (2) information that is collected automatically through your use of our website, online services, and related interactions (collectively, “Information”).

The Information we collect may include information that identifies you personally, information related to your organization or role, and technical information associated with your use of our Services.

Information You Provide Directly

You may provide information directly to us when you complete forms, contact our team, request information, or otherwise interact with our Services. This information may include:

  • Full name
  • Email address
  • Phone number
  • Organization name
  • Job title or role
  • Organization type
  • Any information you include in inquiry forms, support requests, or other communications with us

In some cases, you may also provide limited care-related information in connection with service inquiries or support interactions.

Information We Collect Automatically

When you use our website or online Services, we may automatically collect certain technical and usage information. This may include:

  • IP address
  • Browser type and browser settings
  • Device type and operating system
  • Referral URLs and pages visited
  • Date, time, and duration of visits
  • Clickstream and interaction data
  • Log file and server activity data

We may collect this information through cookies and similar tracking technologies, as well as through service providers acting on our behalf. These technologies help us understand how users interact with our Services, improve functionality, and enhance user experience.

Information from Other Sources

We may receive information from other lawful sources, including service providers, referral sources, business partners, publicly available sources, or systems used in connection with our services.

For example, where permitted by law and applicable service arrangements, we may receive organizational, demographic, care-related, or administrative information needed to provide or support our Services.

Information You Choose Not to Provide

You may choose not to provide certain information. However, doing so may limit your ability to use certain features, request information, or receive particular services.

Health-Related Information

Depending on the nature of the Services, we may receive or process limited care-related information in connection with care coordination, preventive services, and related operational support.

Where applicable, such information may be subject to separate healthcare privacy notices or additional legal protections and is not solely governed by this Privacy Policy.

Some services may process protected health information (“PHI”) under the HIPAA.

PHI contains information related to the following for an individual.

  • Physical condition
  • Healthcare delivery records
  • Health Care Payment Information

This information, when combined with information that can identify the individual, is subject to HIPAA protection.

In the course of service delivery, Hicare may act as a Business Associate on behalf of Covered Entities.

The collection, use, and disclosure of PHI is in accordance with the HIPAA Privacy / Security Rule and relevant regulations.

If Hicare handles PHI on behalf of other healthcare providers, health plans, or other Covered Entities, it can act as a Business Associate.

In this case, the following applies.

  • HIPAA Business Associate Agreement (BAA)
  • PHI protection obligations
  • Compliance with security measures
  • Notification obligations in case of infringement

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store certain information when you use our Services. You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain features of our Services. For more information on how to manage cookies, please refer to your browser’s help documentation.

4. How We Use Information

We apply the Minimum Necessary Rule to minimize access and use of the collected information for the following purposes:

  • To respond to inquiries, requests, and communications
  • To provide and support our services, including care coordination, preventive services, and remote monitoring
  • To communicate with you regarding our Services, including updates and relevant information
  • To support operational workflows, documentation, and service delivery
  • To improve our Services, systems, and user experience
  • To maintain the security and integrity of our systems
  • To comply with applicable laws, regulations, and legal obligations
  • To protect the rights, safety, and interests of Hicare, our users, and others

We may also use Information to generate aggregated or de-identified data for purposes such as service improvement, performance evaluation, and operational analysis.

Where permitted by law, we may combine Information collected through our Services with information obtained from other sources to support the purposes described above.

5. How We Share Information

We may share your Information in the following circumstances:

  • With care providers and partners to support care coordination, preventive services, and ongoing care delivery
  • With service providers who perform services on our behalf, such as hosting, data processing, communication support, and system operations
  • As required by law, regulation, legal process, or governmental request
  • In connection with business transactions, such as a merger, acquisition, or transfer of assets
  • Within Hicare, including with affiliated entities, as necessary to operate and support our Services

We do not sell personal information as defined under applicable law.

Where appropriate, we may share information in aggregated or de-identified form that does not identify individuals.

6. How We Protect Information

We implement administrative, technical, and physical safeguards designed to protect the information we collect and maintain.

Administrative Safeguards

  • Security policies and procedures
  • Employee security training
  • Risk assessments
  • Incident response programs

Technical Safeguards

  • Authentication systems
  • Encryption
  • Access logging
  • Intrusion detection
  • Data integrity controls

Physical Safeguards

  • Controlled data center access
  • Hardware security
  • Device management

These safeguards are designed to reduce the risk of unauthorized access, disclosure, alteration, or destruction of information.

Where applicable, our practices align with relevant healthcare data protection standards, including HIPAA requirements.

We may use cloud-based infrastructure to deliver services. Where applicable, we enter into Business Associate Agreements (BAA) with cloud service providers that support HIPAA-compliant safeguards, including encryption, access controls, and audit logging.

While we take reasonable steps to protect information, no method of transmission over the Internet or method of storage can be guaranteed to be completely secure.

7. Retention and Destruction of Personal Information

In principle, Hicare will promptly destroy personal information once the purpose of its collection and use has been fulfilled.

However, where personal information must be retained in accordance with applicable laws and regulations, even after the expiration of the retention period consented to by the data subject or the fulfillment of the processing purpose, such information will be stored separately in a different database (DB) or in a separate storage location.

The procedures and methods for the destruction of personal information are as follows:

Destruction Procedures

Personal information subject to destruction will be identified, and such information will be destroyed upon approval of the Company’s Chief Privacy Officer or designated data protection officer.

Destruction Methods

  • Personal information stored in electronic file form will be permanently deleted using technical methods that prevent recovery.
  • Personal information printed on paper will be destroyed by shredding or incineration.

8. Your Rights

Depending on your location and applicable law, you may have certain rights regarding your personal and health-related information.

These rights may include the ability to:

  • Request access to the information we maintain about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your information, subject to applicable legal and regulatory requirements
  • Request restrictions on certain uses or disclosures of your information, where applicable
  • Request that we communicate with you through alternative methods or locations, where appropriate

To exercise these rights, please contact us using the information provided below. We may take reasonable steps to verify your identity before processing your request.

9. Children

Our Services are not intended for children under the age of 13, and we do not collect personal information from children under 13.

If we become aware that personal information has been collected from a child under 13 without appropriate consent, we will take steps to delete such information as soon as possible.

If you believe that a child under 13 has provided personal information through our Services, please contact us using the information provided in the Contact section.

10. Additional Rights for California Residents

If you are a California resident, you may have certain rights under California law regarding your personal information.

California Online Privacy Protection Act (CalOPPA)

In accordance with the California Online Privacy Protection Act (CalOPPA), we provide a clear and accessible Privacy Policy that describes the types of personal information we collect, how we use it, and how it may be shared.

California residents may request additional information about our privacy practices or request to review or update their personal information by contacting us using the information provided in the Contact section.

Shine the Light Privacy Rights

California residents may request information about whether we have disclosed personal information to third parties for their direct marketing purposes. To make such a request, please contact us using the information provided in the Contact section.

Minors Under 18

If you are a California resident under the age of 18 and have posted content on our Services, you may request removal of such content by contacting us. Please note that removal of content may not be complete or comprehensive.

11. Social Media

We may maintain social media accounts in the future. Any interactions on third-party social media platforms will be subject to the terms and privacy policies of those platforms.

12. Breach Notification

If a security incident involving PHI occurs, Hicare will comply with the HIPAA Breach Notification Rule.

Notification may be provided to:

  • Affected individuals
  • The U.S. Department of Health and Human Services (HHS)
  • Media organizations (when required)

Notifications will be made without unreasonable delay and no later than 60 days after discovery of the breach.

13. International Data Transfers

If information is transferred across national borders, Hicare implements safeguards designed to ensure compliance with applicable data protection laws.

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Hicare.net Inc.
10 Corporate Park, Suite 335
Irvine, CA 92606
Email: info@hicareinc.com

15. Effective Date

This Privacy Policy is effective as of March 30, 2026.

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

16. Modification of Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time without prior notice. This Privacy Policy was last updated on March 30, 2026. Your continued use of the Services after any changes or revisions to this Privacy Policy shall denote your agreement with the terms of such a revised Privacy Policy.