Arbitration

Dispute Resolution and Arbitration

By using our services, you agree that any dispute, claim, or controversy arising out of or relating to your use of Hicare’s products or services will be resolved through binding arbitration, rather than in court, except as otherwise provided below.

Governing Law

The Federal Arbitration Act and applicable federal law govern this arbitration agreement.

Informal Resolution

Before initiating arbitration, you agree to first contact us in writing and provide a description of your claim so that we may attempt to resolve the issue informally. If the dispute is not resolved within thirty (30) days, either party may initiate arbitration.

Arbitration Process

Arbitration will be administered by the American Arbitration Association (AAA) in accordance with its applicable rules and will take place in the county associated with your billing address.

Individual Claims Only

You and Hicare agree that all claims must be brought on an individual basis only and not as part of a class action or representative proceeding.

Waiver of Jury Trial

To the maximum extent permitted by law, both you and Hicare waive the right to a jury trial for any disputes.

Exceptions

Either party may bring an eligible claim in small claims court in accordance with applicable law.

Limitations

The arbitrator may award relief only to the extent necessary to resolve the individual claim and consistent with applicable law.

Time Limitation

Any claim must be brought within one (1) year from the date the issue arose, unless a longer period is required by law.